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Launched October 13, 2026
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Customer operations platform for team inboxes
Front is a customer operations platform that brings shared inboxes and customer communication into one workspace. It is used by support, sales and operations teams that handle complex customer requests across email, chat, SMS and other channels. Messages land in shared queues where teammates can assign conversations, comment internally and collaborate without forwarding emails. Front adds rules, workflows and analytics to keep requests moving, and it lets AI agents work alongside people on tasks such as triage and replies. Integrations with CRMs and other tools keep customer context next to each conversation.
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